Fraktpolicy

At Chantomoo, we are committed to delivering your order safely and reliably. All products available on chantomoo.com are shipped from our designated fulfillment centers.

We use trusted fulfillment partners, including Amazon Multi-Channel Fulfillment, to process and ship orders from our online store. Depending on your delivery address, inventory availability, shipping method, and carrier capacity, your order may be delivered by Amazon Logistics, Amazon Shipping, UPS, USPS, FedEx, DHL, or another local delivery partner.

The final carrier is selected automatically during fulfillment. Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow the delivery status.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

United States, European Union countries, and United Kingdom: 3–10 business days
Remote areas and islands: Additional delivery time may be required

Delivery times may vary due to customs processing, local carrier delays, weather conditions, holidays, or other unexpected disruptions.

3. Shipping Countries

We currently ship to the United States, the United Kingdom, European Union countries, and selected international destinations.

If your country or region is not available at checkout, please contact us for assistance.

Email: chantomoo.com@gmail.com

4. Shipping Fees

Chantomoo offers free shipping on all orders.

Customers will see the available shipping options and estimated delivery details at checkout before placing an order.

5. Customs, Duties & Import Taxes

For most orders, applicable duties and import taxes are included or covered by Chantomoo when possible.

In rare cases, additional customs charges may be required by the destination country. If this happens, please contact us and we will assist you with the issue.

6. Tracking Information

Once your order has been shipped, a tracking number will be sent to you by email.

You can use the tracking number to check the delivery status of your package.

Please allow some time for the tracking information to update after the package has been shipped.

7. Lost or Delayed Packages

If your order is significantly delayed or appears to be lost during transit, please contact us at:

Email: chantomoo.com@gmail.com

We will work with the shipping carrier to help resolve the issue.

8. Contact Us

For any questions about shipping, delivery, or tracking, please contact us:

Customer Service Email: chantomoo.com@gmail.com
Business Hours: Monday–Friday, 09:00–18:00 UTC+8

Thank you for choosing Chantomoo.