How can we help you?
Our customer service is happy to help you!
Designed for Women, Considered in Every Detail
Customer Care FAQ
We’re Here to Help
I placed an order but did not receive a confirmation email. What should I do?
Please check your spam, promotions, or junk folder first. If you still cannot find the confirmation email, contact us with the name and email address used at checkout, and we will help locate your order.
How can I check the status of my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. If your tracking has not updated yet, please allow some time for the carrier to scan and activate the package.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to help. Once an order has entered fulfillment or shipped, changes and cancellations may no longer be available.
What should I do if my package is delayed?
Delivery times may vary depending on carrier capacity, weather, location, and fulfillment status. If your package has not updated for several days or appears unusually delayed, contact us with your order number and tracking information.
What if I received the wrong item, size, or color?
Please contact us with your order number and clear photos of the item, packaging, size label, and any issue you noticed. Our team will review the case and help arrange the next step.
What if my slippers do not fit?
We want you to find a comfortable fit. Please contact us within the return window with your order number and the size you received. Our team can help with return, exchange, or sizing guidance based on the style you ordered.
What is your return policy?
Chantomoo offers returns within 30 days of delivery. Items must be unused, unworn, and in their original condition for non-quality-related returns. For the smoothest process, please contact us before sending anything back.
When will I receive my refund?
Refunds are usually issued within 3 business days after the returned item has been inspected. After the refund is processed, the final posting time depends on your original payment method or bank.
My product arrived damaged. What should I do?
Please contact us as soon as possible with your order number and photos of the product, packaging, and shipping label. We will review the issue and help provide a suitable solution.
Can I ask for product or size recommendations?
Yes. If you are unsure which size or style to choose, send us your usual shoe size, foot length if available, and any fit concerns such as wide feet, narrow feet, high instep, or low instep. We will do our best to guide you.
Do you offer wholesale, collaboration, or business inquiries?
Yes. For wholesale, retail, influencer, media, or partnership inquiries, please email us with your company name, website or social media page, country, and the type of cooperation you are interested in.